Actitech Limited is a company behind various fitness and wellness apps, including FitCoach, Yoga-Go, and Muscle Booster. Many users have reported seeing unexpected charges from Actitech Limited on their bank or PayPal statements, often without realizing they signed up for any service connected to the company. This has led to confusion, frustration, and numerous complaints as users struggle to understand these charges and find ways to cancel subscriptions.
In this article, we’ll explore why Actitech Limited charges appear, answer common questions, and guide you through the steps to cancel subscriptions and secure refunds if needed.
Warning: If you don’t recognize a charge from Actitech Limited, you may have signed up for a trial or subscription through one of its associated fitness apps without realizing it would renew automatically.
What Does Actitech Limited Do?
Actitech Limited is a tech company that develops and markets various fitness and wellness apps. Some of their most popular products include FitCoach, Yoga-Go, and Muscle Booster. These apps often offer fitness plans, workout routines, and wellness programs through paid subscriptions.
How Do People End Up Being Charged by Actitech Limited?
- Free Trials That Auto-Renew: Many of Actitech’s apps offer free trials. Users sign up to test the app, but if they don’t cancel before the trial period ends, the subscription automatically renews and charges the user’s payment method.
- In-App Purchases: Actitech’s apps frequently prompt users to upgrade to a premium subscription. Some users may accidentally accept these charges or miss the auto-renewal details.
- Recurring Subscriptions: Actitech’s apps often use subscription models where users are billed monthly or annually until they actively cancel.
Common Issues with Actitech Limited
User experiences with Actitech Limited have often been negative due to unexpected charges, difficulty canceling subscriptions, and unclear billing practices. Below are the most common issues users face:
1. Unrecognized Charges on Bank Statements
One of the main reasons users are frustrated with Actitech Limited is that they see charges from the company without fully understanding where they came from. Many users don’t recognize Actitech Limited’s name, as they may remember the app name (like FitCoach) but not the parent company’s name, leading to confusion.
- Common Complaints: “I don’t remember signing up for this,” “I was charged without my knowledge,” and “Who is Actitech Limited?” are common user reactions to seeing Actitech’s charges on statements.
Tip: If you see a charge from Actitech Limited, check your app download history for fitness apps like FitCoach, Yoga-Go, or Muscle Booster, as these are often the source of the charge.
2. Automatic Renewals from Free Trials
Many users report that they signed up for a free trial without realizing it would automatically renew into a paid subscription. These auto-renewals can catch people off guard, especially if they miss the trial expiration date.
- Lack of Clear Reminders: Actitech Limited’s apps do not always send reminders before the trial period ends, which can result in users being charged unexpectedly.
Advice: If you sign up for a free trial with any app, set a reminder on your phone to cancel it before the trial ends if you decide not to keep it.
3. Difficulty in Canceling Subscriptions
A recurring complaint about Actitech Limited is that it is difficult to cancel subscriptions through their apps. Users report unclear instructions, confusing account settings, and unresponsive customer support, making it challenging to stop recurring charges.
- Unresponsive Customer Support: Many users claim that they have difficulty reaching Actitech Limited’s support team for assistance with cancellations or refunds.
Pro Tip: Cancel directly through the app store (Google Play or Apple App Store) if you’re having trouble canceling within the app itself.
4. Poor Communication and Lack of Transparency
Actitech Limited has been criticized for poor communication and a lack of transparency regarding its billing practices. Users often feel they are not provided with clear information about recurring payments or how to end their subscriptions.
- Ambiguous Terms: The terms and conditions are often unclear, and billing policies may not be fully transparent, leading to frustration and confusion.
Note: Carefully read any subscription details and terms of service to understand what you’re agreeing to before signing up.
Steps to Take if You See a Charge from Actitech Limited
If you notice a charge from Actitech Limited that you didn’t expect or want, here are the steps you can take to cancel the subscription, request a refund, and prevent further charges.
1. Identify the Source of the Charge
First, identify which Actitech app the charge is associated with. Look through your recent app downloads for FitCoach, Yoga-Go, Muscle Booster, or any other fitness apps you may have used recently.
- Check Payment History: In your Google Play or Apple App Store account, look at your payment history to confirm the app associated with Actitech Limited.
2. Cancel the Subscription
Once you’ve identified the app, cancel the subscription through the platform where you subscribed. Here’s how:
- For Google Play: Open the Google Play app, go to “Subscriptions,” find the app, and select “Cancel subscription.”
- For Apple App Store: Open the Settings app, tap your name, go to “Subscriptions,” select the app, and choose “Cancel Subscription.”
Important: Cancelling the subscription directly through Google Play or the Apple App Store is often more effective than canceling within the app itself.
3. Request a Refund
If you believe the charge was unauthorized or if you missed the trial expiration date unintentionally, you can request a refund:
- Contact Actitech Limited: Use the app’s customer support options to request a refund. Be prepared for delayed responses, as users report that customer support may be slow or unresponsive.
- Request a Refund via App Store or Google Play: Both platforms allow refund requests for certain purchases. Go to your purchase history in Google Play or Apple’s “Report a Problem” page, find the transaction, and request a refund.
Pro Tip: If Actitech’s customer support doesn’t respond, file the refund request through the app store directly, as they often have more authority to issue refunds.
4. Dispute the Charge with Your Bank or PayPal
If all else fails, and you’re unable to cancel or get a refund, reach out to your bank or payment provider, such as PayPal, and dispute the charge:
- Explain the Situation: Provide your bank or PayPal with documentation of your efforts to cancel and obtain a refund.
- Request a Chargeback: Most banks and PayPal offer a chargeback process for unauthorized or disputed charges, which can help reverse the transaction.
Warning: Chargebacks should be a last resort, as excessive chargebacks may affect your standing with your bank or payment provider.
Frequently Asked Questions (FAQ) About Actitech Limited
Who is Actitech Limited?
Actitech Limited is the company behind fitness and wellness apps like FitCoach, Yoga-Go, and Muscle Booster. Users often see charges from Actitech Limited due to subscriptions linked to these apps.
Why did I get charged by Actitech Limited?
If you see a charge from Actitech Limited, it is likely due to a subscription renewal from one of their apps. Many users forget to cancel free trials, which then convert into paid subscriptions.
How can I cancel a subscription with Actitech Limited?
The easiest way to cancel is through your app store (Google Play or Apple App Store). Go to “Subscriptions” and select the app associated with Actitech Limited to cancel it.
Can I get a refund from Actitech Limited?
You can request a refund by contacting Actitech Limited through the app’s customer support. If they are unresponsive, try requesting a refund directly through Google Play or the Apple App Store.
How do I dispute a charge from Actitech Limited?
If Actitech doesn’t respond or if you’re unable to secure a refund, contact your bank or payment provider and request a chargeback. Provide documentation of your cancellation attempts to support your case.
Conclusion: Should You Be Cautious About Actitech Limited?
Based on user feedback, Actitech Limited’s practices regarding subscriptions, renewals, and customer support raise significant concerns. If you are considering using any of Actitech’s apps, be aware of automatic renewals, hidden charges, and potential difficulty canceling subscriptions.
For those already facing issues with Actitech Limited, following the steps outlined above can help you secure a cancellation or refund. Always monitor your subscriptions closely to avoid unexpected charges and reach out to your bank or payment provider if you’re unable to resolve issues directly with Actitech.